Karmik Connect

Privacy Policy

Last updated: August 2, 2026

This Privacy Policy explains how Quantum Epoch Private Limited("Quantum Epoch", "we", "us", or "our") collects, uses, shares, and protects information when you use Karmik Connect, our astrology guidance and consultation app and website.

1. Information We Collect

  • Account and sign-in information: mobile number, OTP verification status, name, email address, Google Sign-In profile details, Apple Sign-In details, user ID, session tokens, and account security information such as app PIN status.
  • Profile and astrology information: display name, gender, date of birth, birth time, birth place, birth timezone, birth latitude and longitude, city, country, saved birth profiles, preferences, profile photo, and consultation choices.
  • Consultation and communication data: consultation requests, chat messages, LiveKit session metadata, call status, call duration, participant details, support chat, feedback, reviews, chat transcripts, consultation summaries, and call recordings where a recording feature is available.
  • AI interaction data: prompts, questions, conversation context, astrology profile context, retrieved knowledge references, generated responses, and feedback used to provide guidance and assistant features.
  • Wallet and payment data: wallet balance, top-up orders, payment status, transaction references, debit history, invoices or tax records where applicable. Card, UPI, bank, or payment instrument details are handled by payment providers such as Razorpay and are not stored by us in full.
  • Device, notification, and technical data:app-generated device ID, Firebase Cloud Messaging token, APNs or PushKit VoIP token on iOS, platform, IP address, device type, app version, network status, logs, diagnostics, and crash or performance information.
  • Media and permission-based data: profile photos selected from camera or photo library, microphone audio during live consultations, camera video during video consultations, Bluetooth audio routing, and notification permission status.

2. How We Use Information

  • To create accounts, authenticate users, verify mobile numbers, maintain sessions, and protect accounts.
  • To provide horoscope, matching, daily reading, birth-profile, astrologer discovery, and spiritual content features.
  • To enable chat, audio, video, live consultation, support, review, feedback, wallet, billing, and order-history workflows.
  • To provide AI-assisted features, including guidance, support assistant responses, and consultation summaries.
  • To send transactional notifications, incoming consultation alerts, call-status updates, wallet updates, support messages, and service announcements.
  • To monitor reliability, prevent fraud or abuse, debug issues, improve safety, maintain records, and comply with legal obligations.

3. Sharing of Information

We do not sell personal information. We may share information only as needed with:

  • Astrologers or service providers involved in your consultation.
  • Infrastructure, hosting, database, storage, notification, authentication, AI, analytics, logging, customer support, and communication providers.
  • Payment providers such as Razorpay for wallet top-ups, payment confirmation, fraud checks, refunds, and payment support.
  • Apple, Google, Firebase, APNs, FCM, LiveKit, and other platform providers where their SDKs or services are used to operate features.
  • Authorities, courts, regulators, or other parties where disclosure is required by law, safety, fraud prevention, or enforcement of our terms.

4. Retention and Account Deletion

We keep personal information only while it is needed to provide the service, protect users, resolve disputes, or meet legal, tax, payment, and accounting obligations. Karmik Connect client accounts and Karmik Connect Hiring accounts follow different deletion timelines.

4.1 Karmik Connect Client Accounts

  • You may request deletion from the authenticated app after recent verification. Active consultations, consultation requests or queue entries, pending payments, and active customer-care calls must be completed or ended first.
  • Access is blocked when the request is accepted. The account remains recoverable for exactly seven days. Completing the normal verified login for the same account during that period automatically cancels deletion and reactivates it; using a different or new number does not.
  • Routine deletion does not require administrator approval. If the request is not cancelled, processing becomes eligible after seven days. Contact details, profile information, saved birth details and charts, preferences, authentication credentials, registered devices, and other data used for the ordinary account are deleted, revoked, or irreversibly redacted.
  • Consultation recordings, transcripts, relevant chat and support evidence, restricted security evidence, and the minimum protected identity link needed to handle a later lawful complaint become eligible for automated deletion 365 days after account-deletion processing begins. They cannot be accessed through the deleted account.

4.2 Records That May Be Kept Longer

  • Issued GST invoices, including the name already printed on an invoice, are not rewritten. GST, wallet, payment, refund, chargeback, settlement, accounting, and dispute records are kept for the period required by law or the relevant proceeding.
  • A documented legal hold may preserve selected evidence beyond the normal deletion date where it is needed for a complaint, dispute, safety matter, investigation, or legal process. It does not reactivate the account or preserve unrelated profile data. The evidence becomes eligible for deletion only after its normal retention deadline has passed and the hold has expired or been formally released.
  • Limited deletion, security, fraud-prevention, and compliance records may remain in restricted form. Copies already contained in encrypted backups or historical storage versions expire under their applicable lifecycle and are not available through the deleted account.

See the Account Deletion & Retention Guide for the complete user-facing timeline, including the separate Hiring process.

5. Security

We use reasonable technical and organizational safeguards, including authenticated API access, transport security, access controls, and operational monitoring. No system is completely secure, and users should protect their devices, OTPs, account sessions, and app PINs.

6. Your Choices

  • You may update profile and birth-profile details in the app.
  • You may manage camera, microphone, photo, Bluetooth, and notification permissions in device settings.
  • You may delete secondary birth profiles and request or perform account deletion where available in the app.
  • You may contact us to request access, correction, deletion, or support regarding your information, subject to verification and applicable law.

7. Children

Karmik Connect is not intended for children under 13. Users under 18 should use the service only with involvement and consent of a parent or legal guardian where required by law.

8. Karmik Connect Hiring — Additional Privacy Practices

The Karmik Connect Hiring app is a separate application used by individuals applying to become astrologers on Karmik Connect. The following describes additional data we collect and process in the context of astrologer applications and onboarding.

8.1 Applicant Information We Collect

  • Identity and personal details: first name, last name, date of birth, gender, email address, mobile number, and profile photograph.
  • Professional background: years of experience, education and training details, work experience description, languages spoken, skills, and astrology topics or specialisations.
  • Location information: city, state, and country provided during the application process.
  • References: name, phone number, and email address of any reference provided by the applicant.
  • Referral information: referral code, if provided.
  • Application status and history: application ID, current status (draft, submitted, shortlisted, rejected), current round, completed steps, submission timestamp, shortlisting or rejection timestamps, rejection stage and reason, and porting date if the applicant is onboarded.

8.2 Identity and KYC Documents

  • We collect copies of government-issued identity documents including Aadhaar card (front and back), PAN card, bank proof or cancelled cheque, astrology certificates, a passport-size photograph, and signed agreements.
  • These documents are used for identity verification (KYC), fraud prevention, payment processing, tax compliance, and legal record-keeping. Documents are reviewed by authorised personnel and stored securely while required for the application and onboarding process.
  • When a Hiring account deletion is processed, applicant photos, KYC and application documents, certificates, bank proof, and signed documents are deleted unless a legal hold applies. Limited financial, tax, eligibility, deletion, and audit records may still be retained where required.

8.3 Interview and Session Data

  • Interview sessions conducted in-app via LiveKit or Agora generate audio and video data, session metadata, participant identity, room name, session duration, and connection details.
  • Interview sessions may be recorded for evaluation, quality assurance, and compliance purposes. After Hiring account deletion, recordings are no longer available through the applicant account and become eligible for deletion 180 days after the 24-hour account-deletion deadline, unless a legal hold applies.
  • Interview schedule information, round type, status, and outcomes are stored as part of the application record.

8.4 How We Use Hiring Data

  • To process and evaluate astrologer applications, conduct background and identity verification, schedule and conduct interviews, and communicate decisions.
  • To fulfil KYC, tax, payment, and legal compliance obligations associated with onboarding independent service providers.
  • To send notifications related to application status, interview schedules, document requests, and onboarding steps.
  • To detect and prevent fraudulent applications, identity misuse, or policy violations.

8.5 Sharing of Hiring Data

We do not sell applicant data. We may share hiring-related information with:

  • Internal team members responsible for application review, interview coordination, document verification, and onboarding.
  • Secure cloud storage, database, and document management providers used to store application and document data.
  • Video and audio infrastructure providers (such as LiveKit or Agora) for interview sessions.
  • Payment providers and financial institutions for bank verification and payment setup associated with onboarding.
  • Regulatory authorities, courts, or enforcement agencies where disclosure is required by law, fraud prevention, or legal process.

8.6 Hiring Account Deletion and Retention

  • An applicant may request deletion from the authenticated Hiring app. Access is disabled when the request is accepted, and active hiring calls or interviews are ended or cancelled.
  • Processing becomes eligible after a mandatory 24-hour waiting period. Unlike the Karmik Connect client process, Hiring deletion cannot be cancelled by signing in again.
  • During those 24 hours, an authorised administrator may place a documented legal hold where preservation is required. The hold keeps the whole deletion paused while access remains disabled. After processing starts, a narrower documented hold may preserve retained recording evidence without restoring the account or profile. A hold must be formally released before the affected deletion or evidence purge can continue.
  • When processing begins, login and contact details, applicant photos, KYC and application documents, certificates, bank proof, signed documents, and direct personal information in the application are deleted or irreversibly redacted.
  • A limited non-identifying application decision and eligibility record may remain for audit, fraud prevention, reapplication rules, or to prevent an already onboarded person from applying as a new candidate.
  • Interview and hiring-call recordings become eligible for deletion 180 days after the 24-hour deletion deadline. A legal hold or temporary processing failure may delay actual removal.
  • If an applicant has already been ported, deleting the Hiring account does not delete the separate Karmik Connect service-provider account or information already needed there. Backup copies expire under their applicable lifecycle.

The Account Deletion & Retention Guide explains both account types in one place. Applicants may also contact us to request access to or correction of their information, subject to identity verification and applicable law.

9. Changes to This Policy

We may update this Privacy Policy as the product, features, legal requirements, or operational practices change. The updated policy will show a new "Last updated" date.

10. Contact

For privacy questions, requests, complaints, or data requests — including those related to the hiring app or astrologer onboarding — contact Quantum Epoch Private Limited at connect@karmikconnect.com.